Refund policy

Refund and Return Policy

This Refund and Return Policy applies to purchases made directly from Medek Creative LLC (DBA SiliNOT!).

1. 30-Day Love It Guarantee

1.1 Guarantee Period

For eligible products purchased directly from SiliNOT.com, customers may request a return under our 30-Day Love It Guarantee within 30 days after receiving the order.

1.2 Received Products Only

The 30-Day Love It Guarantee applies to products that were actually received by the customer.

Missing, lost, stolen, or undelivered shipment claims are governed by Section 3: Missing or Undelivered Orders.

1.3 Proof of Purchase

Proof of purchase may be required.

1.4 Third-Party Purchases

Products purchased from another retailer, distributor, marketplace, or reseller are subject to that seller's applicable return policy.

2. Product Satisfaction Returns

2.1 Contact Requirement

If you are dissatisfied with a product, contact Medek Creative LLC (DBA SiliNOT!) within 30 days after delivery.

2.2 Troubleshooting

Our support team may first attempt to resolve the issue through troubleshooting, product-use assistance, or other reasonable support.

2.3 Approved Returns

If the issue cannot be resolved and a return is approved within the applicable return period, we may refund the purchase price of the eligible item or order, subject to this policy.

2.4 Original Shipping Charges

Original shipping charges are generally non-refundable for voluntary or satisfaction-based returns unless otherwise required by law.

2.5 Return Requirement

Medek Creative LLC (DBA SiliNOT!) may require the product to be returned before issuing a refund.

2.6 Return Shipping

Where a return is not caused by an error by Medek Creative LLC (DBA SiliNOT!), a return-shipping charge not exceeding the original shipping charge may be deducted from the refund.

3. Missing or Undelivered Orders

3.1 Separate Claim Category

A missing-shipment claim is separate from a product return.

3.2 Covered Circumstances

This section applies when an order:

  • does not arrive;

  • is shown by the carrier as delivered but cannot be located;

  • appears to have been lost in transit; or

  • is believed to have been stolen following delivery.

3.3 Reporting Deadline

The customer must notify Medek Creative LLC (DBA SiliNOT!) as soon as reasonably possible and no later than 30 days after the carrier's recorded delivery date or expected delivery date, as applicable.

3.4 Late Claims

Claims submitted after 30 days may be denied or may no longer qualify for carrier or shipping-insurance investigation, except where applicable law requires otherwise.

3.5 Investigation

Medek Creative LLC (DBA SiliNOT!) may investigate any reported delivery issue before approving a refund or replacement.

An investigation may include reviewing:

  • tracking records;

  • carrier scans;

  • delivery photographs;

  • GPS information;

  • signatures;

  • customer delivery instructions;

  • receiving records;

  • address information; and

  • other reasonably available evidence.

3.6 Carrier Records

A carrier's delivery scan or other delivery documentation may be considered evidence of delivery but will not necessarily be treated as conclusive where applicable law provides otherwise.

3.7 Resolution

Medek Creative LLC (DBA SiliNOT!) may determine the appropriate resolution based on the circumstances, including:

  • a refund;

  • replacement;

  • carrier investigation;

  • insurance claim; or

  • denial of the claim where supported by the available evidence and permitted by law.

4. Customer Cooperation With Missing-Package Claims

4.1 Cooperation Requirement

Customers requesting a refund or replacement for a missing shipment may be required to reasonably cooperate with our investigation.

4.2 Information That May Be Requested

This may include:

  • confirming the complete shipping address;

  • checking with other persons who may have received the package;

  • checking mailrooms, receiving departments, lockers, mailboxes, entrances, or other delivery locations;

  • confirming receiving hours or access restrictions;

  • completing carrier or insurer documentation; and

  • providing other reasonable information necessary to investigate the shipment.

4.3 Failure to Cooperate

Failure to reasonably cooperate may delay or prevent resolution of the claim to the extent permitted by law.

5. Delivery to Businesses and Institutions

5.1 Covered Addresses

This section applies to orders delivered to commercial, educational, governmental, healthcare, institutional, warehouse, laboratory, receiving-dock, mailroom, shared-office, or similar addresses.

5.2 Receiving Responsibility

Customers using these addresses are responsible for ensuring that the location can securely accept packages during normal carrier delivery hours.

5.3 Special Restrictions

Customers must notify Medek Creative LLC (DBA SiliNOT!) before shipment if the destination has:

  • limited receiving hours;

  • restricted delivery days;

  • appointment requirements;

  • signature requirements;

  • specific dock or entrance requirements;

  • prohibitions on unattended deliveries; or

  • other special delivery conditions.

5.4 Future Shipping Restrictions

Once Medek Creative LLC (DBA SiliNOT!) becomes aware that an address cannot reliably accept deliveries, we reserve the right to:

  • require an alternate address;

  • require signature confirmation;

  • require another delivery method;

  • decline replacement shipments;

  • cancel future orders before shipment; or

  • decline future shipments to that address.

6. Claims Involving Customer-Authorized Delivery Locations

6.1 Authorized Drop Locations

Where a customer expressly authorizes a carrier or Medek Creative LLC (DBA SiliNOT!) to leave a shipment without a signature or at a particular location, including a doorstep, mailbox, porch, reception area, loading area, parcel room, or another designated location, responsibility for loss following that authorized delivery may transfer to the customer to the fullest extent permitted by applicable law.

6.2 Carrier Instructions

Delivery instructions entered or changed directly with the carrier by the customer may be considered customer-authorized delivery instructions.

7. Damaged, Defective, or Incorrect Products

7.1 Inspection

Customers should inspect orders promptly after receipt.

7.2 Reporting Issues

If an item is defective, materially damaged during shipping, or the wrong product was received, contact Medek Creative LLC (DBA SiliNOT!) as soon as possible so the issue can be evaluated.

7.3 Documentation

Photos, packaging information, lot numbers, shipping labels, or other documentation may be requested where reasonably necessary to investigate the claim.

8. Returns Requested After 30 Days

8.1 Outside Guarantee Period

Returns requested more than 30 days after receipt are not covered by the 30-Day Love It Guarantee.

8.2 Discretionary Returns

Medek Creative LLC (DBA SiliNOT!) may choose to accept a late return on a case-by-case basis.

8.3 Late Return Shipping Costs

If a discretionary late return is approved for reasons unrelated to an error by Medek Creative LLC (DBA SiliNOT!), return shipping and other applicable shipping costs may be deducted from the refund.

8.4 No Precedent Created

Approval of one late return does not obligate Medek Creative LLC (DBA SiliNOT!) to approve future late returns.

9. Non-Returnable Items

9.1 Non-Returnable Categories

The following may not be eligible for voluntary return:

  • custom-manufactured products;

  • personalized products;

  • products expressly identified as Final Sale before purchase; and

  • other products that cannot reasonably be resold for health, safety, customization, or other disclosed reasons.

9.2 Sale Items

Sale or discounted products are not automatically Final Sale unless expressly identified as such before purchase.

10. Exchanges

10.1 Exchange Procedure

If a customer would like a different product, the fastest option is generally to return the eligible original product and place a new order after the return has been approved.

11. Refund Processing

11.1 Refund Method

Approved refunds will be issued to the original payment method.

11.2 Processing Time

Please allow up to 10 business days after Medek Creative LLC (DBA SiliNOT!) processes the refund for it to appear, depending on the customer's bank or payment provider.

11.3 Delayed Refunds

If more than 15 business days have passed after we confirm that a refund was processed, please contact us.

12. European Union Rights

12.1 Statutory Rights

Where European Union consumer law provides cancellation, withdrawal, return, refund, or other rights that exceed this policy, those statutory rights apply.

12.2 Cooling-Off Period

For qualifying purchases, consumers may have a 14-day withdrawal period or other protections under applicable law.

13. Other Mandatory Consumer Rights

13.1 Additional Rights

This policy provides contractual return and claim procedures in addition to any rights that cannot legally be excluded.

13.2 Conflicting Law

Nothing in this policy is intended to eliminate or reduce a customer's rights under applicable mandatory consumer-protection law.

If a provision of this policy conflicts with a non-waivable legal requirement, the applicable legal requirement will control.