Shipping policy

Shipping Policy

This Shipping Policy applies to orders placed with Medek Creative LLC (DBA SiliNOT!). 

1. Fulfillment Time

1.1 Standard Fulfillment

Orders are typically fulfilled and shipped within 48 business hours of receipt.

1.2 High-Volume Fulfillment

During high-volume sales, promotions, product launches, or other periods of increased demand, our High Volume Fulfillment Timeline may apply.

High Volume Fulfillment Timeline: Orders will generally be dispatched within 2–4 business days following payment confirmation.

2. Standard Shipping

2.1 Estimated Transit Time

For most orders, standard shipping has an estimated transit time of approximately 4–5 business days after fulfillment.

2.2 Transit Estimates

Transit times are estimates only and may vary based on destination, customs processing, weather, carrier operations, holidays, or other circumstances outside our control.

Shipping time does not include fulfillment time.

3. Tracking and Delivery Confirmation

3.1 Tracking Information

Tracking information will be provided when available after an order ships.

3.2 Carrier Delivery Records

A shipment may be considered delivered when the carrier records the shipment as delivered to the shipping address provided with the order, subject to any rights available to the customer under applicable law.

3.3 Customer Responsibility to Monitor Tracking

Customers are responsible for monitoring tracking information and making reasonable arrangements to receive packages at the shipping address provided.

4. Missing, Lost, or Stolen Packages

4.1 Reporting Deadline

If tracking does not show delivery, or if tracking shows delivery but the package cannot be located, the customer must contact Medek Creative LLC (DBA SiliNOT!) as soon as possible and no later than 30 days after the carrier's recorded delivery date or expected delivery date, whichever applies.

4.2 Late Claims

Claims reported after this 30-day notification period may be denied or may be ineligible for carrier or shipping-insurance investigation, except where applicable law requires otherwise.

4.3 Investigation Required

Reporting a missing package does not automatically establish that the shipment was lost in transit or entitle the customer to an immediate refund or replacement.

Medek Creative LLC (DBA SiliNOT!) may require time to:

  • review carrier tracking and delivery records;

  • obtain GPS, photographic, scan, signature, or other delivery information where available;

  • open a carrier or shipping-insurance investigation;

  • confirm the shipping address and delivery instructions; and

  • request reasonable additional information from the customer.

4.4 Resolution

Refunds, replacements, or other remedies for missing shipments will be determined after review of the circumstances and subject to applicable law.

5. Packages Marked Delivered

5.1 Initial Customer Review

If a carrier records a shipment as delivered but the customer reports that it cannot be located, the customer should first check:

  • mailrooms, receiving areas, parcel lockers, mailboxes, entrances, and other common delivery locations;

  • household members, employees, receptionists, security personnel, neighbors, property managers, or other persons who may have accepted or moved the shipment; and

  • any delivery photograph or location information supplied by the carrier.

5.2 Carrier Records

Carrier tracking records, delivery scans, photographs, GPS information, signatures, or other carrier documentation may be considered as evidence when evaluating a delivery claim.

5.3 Investigation Before Refund or Replacement

Medek Creative LLC (DBA SiliNOT!) reserves the right to investigate shipments marked delivered before approving a refund or replacement.

6. Commercial, Institutional, and Shared Receiving Locations

6.1 Covered Locations

This section applies to shipments sent to locations including, but not limited to:

  • businesses;

  • universities and schools;

  • hospitals and medical facilities;

  • laboratories;

  • government facilities;

  • apartment or condominium buildings;

  • mailrooms;

  • shared offices;

  • warehouses; and

  • receiving docks.

6.2 Ability to Receive Deliveries

Customers shipping to these locations are responsible for ensuring that the location can securely accept deliveries during normal carrier delivery hours.

6.3 Restricted Receiving Hours and Special Requirements

If a location:

  • has restricted receiving hours;

  • requires an appointment;

  • requires delivery through a specific entrance or receiving dock;

  • requires a signature;

  • prohibits unattended deliveries; or

  • has any other special delivery restriction,

the customer must notify Medek Creative LLC (DBA SiliNOT!) before the order ships.

6.4 Undisclosed Restrictions

Medek Creative LLC (DBA SiliNOT!) cannot guarantee that carriers will independently know or follow receiving restrictions that were not provided with the shipment.

6.5 High-Risk Addresses

If Medek Creative LLC (DBA SiliNOT!) determines that a shipping address presents an unreasonable risk of loss, theft, failed delivery, or repeated delivery disputes, we reserve the right to:

  • require signature confirmation;

  • require an alternate shipping address;

  • decline replacement shipments to that address;

  • cancel and refund an order before shipment; or

  • decline future orders shipping to that address.

7. Customer Delivery Instructions

7.1 Authorization to Leave Packages

Customers who request or authorize delivery without a signature, or delivery to a mailbox, doorstep, porch, reception area, parcel room, loading area, or another specified location, assume the risks associated with that delivery instruction to the fullest extent permitted by applicable law.

7.2 Carrier-Level Instructions

Delivery instructions provided directly by the customer to the carrier may be treated as customer-authorized delivery instructions.

8. Delivery Address

8.1 Accurate Address Requirement

Customers are responsible for providing a complete and accurate shipping address.

8.2 Incorrect or Incomplete Addresses

Medek Creative LLC (DBA SiliNOT!) is not responsible for delays, losses, additional shipping charges, or failed deliveries resulting from incorrect, incomplete, outdated, or undeliverable address information supplied by the customer, except where applicable law requires otherwise.

8.3 Returned Packages

If a package is returned because of an address issue, additional shipping charges may apply before reshipment.

9. Shipping Partners

9.1 Independent Carriers

Medek Creative LLC (DBA SiliNOT!) uses independent shipping carriers to transport orders.

9.2 Transit Guarantees

Carrier transit estimates are not guaranteed unless a specific guaranteed service is expressly identified.

9.3 Carrier Delays

Medek Creative LLC (DBA SiliNOT!) is not responsible for carrier delays caused by weather, customs, transportation interruptions, service disruptions, or other circumstances outside our reasonable control, except where applicable law provides otherwise.

10. Shipping Insurance and Carrier Claims

10.1 Shipping Insurance

Medek Creative LLC (DBA SiliNOT!) may purchase shipping insurance or other shipment protection for an order.

10.2 Insurance Does Not Determine Customer Eligibility

Any insurance or carrier claim is between Medek Creative LLC (DBA SiliNOT!) and the applicable carrier or insurer unless otherwise stated.

The existence of shipping insurance does not independently determine whether a customer qualifies for a refund or replacement.

10.3 Customer Cooperation

Customers agree to reasonably cooperate with an investigation, including providing information or documentation requested by the carrier, insurer, or Medek Creative LLC (DBA SiliNOT!).

10.4 False Claims

Submitting false or materially misleading information regarding delivery, loss, theft, or receipt may result in denial of a claim and refusal of future orders, to the extent permitted by law.

11. Third-Party Agents, Freight Forwarders, and Cross-Border Forwarding

11.1 Direct Delivery Requirement

Orders must ship directly to a residential address or to the legitimate business or institutional address of the purchaser.

11.2 Unauthorized Forwarding Services

Medek Creative LLC (DBA SiliNOT!) does not permit shipment through unauthorized third-party agents, freight-forwarding companies, or cross-border forwarding services unless approved in advance.

11.3 Cancellation

Orders that we reasonably determine are destined for an unauthorized forwarding service may be cancelled and refunded.

11.4 Authorized Intermediaries

Once an order is delivered to an authorized freight forwarder or other customer-designated intermediary, our responsibility for subsequent transportation is limited to the fullest extent permitted by applicable law.

12. International Shipping

12.1 Origin

All international orders currently ship from the United States.

12.2 Customer Responsibility

International customers are responsible for ensuring that the shipping address can receive international carrier deliveries and for complying with local import requirements.

12.3 Customs and Fees

Customs processing, duties, taxes, brokerage charges, and international carrier delays may apply depending on destination.

13. Expedited Shipping and Special Instructions

13.1 Special Requests

If you require expedited shipping, signature confirmation, delivery during specific receiving hours, or other special delivery arrangements, contact us before placing your order or immediately afterward at support@silinot.com.

13.2 Acceptance of Special Conditions

Medek Creative LLC (DBA SiliNOT!) will make reasonable efforts to accommodate special requests, but no special delivery condition is accepted unless confirmed by us.

14. Applicable Law

14.1 Non-Waivable Rights

Nothing in this policy is intended to waive or limit any non-waivable rights available to a customer under applicable consumer-protection law.

14.2 Conflicts With Mandatory Law

Where a provision of this policy conflicts with a mandatory legal requirement, the applicable legal requirement will control.